Terms and Conditions 2018-05-02T11:20:51+00:00

Terms and conditions

Before purchasing,  it is the customer’s responsibility to ensure any item you buy will fit through your door and into the property.

Bryson Furnishings takes no responsibility for items that do not fit into your property.

1. Payment types accepted.

We accept cash, debit card, credit card, MasterCard and bank transfer. We also accept payments over the phone too.

All DEBIT / CREDIT CARD transactions do not have a transaction fee, however, there is a 2.0% charge if using a BUSINESS OR COMMERCIAL credit card / MasterCard.

Customers are fully advised of this amount before processing payment in-store or over the telephone.

For all phone payments, a receipt showing the full amount charged will be emailed directly to the customer at an email address of their choice.

A full list of our terms and conditions will also be included in this email.

All goods must be paid for in full, (via the payment methods listed above) before items are delivered.

If paying this balance by bank transfer, the payment will need to be showing as clear funds in our account before we attempt any delivery.

We do not accept cheques or credit cards once we arrive at your location for any outstanding balance.  CASH ONLY at this stage.

2. Deposits.

A minimum 50% deposit is taken at the point of order of all new furniture. The remaining outstanding balance is due either before, or when furniture is delivered.

Finance 0% deals have a minimum order of £500, with a deposit of between 10-50%, 0% is available for 6,9,10 or 12-month terms only. The deposit is due at time of ordering, photographic ID may be required. Finance is subject to status and credit check through our finance provider, (Omni retail).

A full receipt will be given to all customers showing details of their purchase.

Storage of goods is possible, however, once your furniture has arrived in stock with ourselves at the shop in Inverness WE WILL REQUIRE FULL PAYMENT AT THIS POINT.

3. Cancellation.

If you order from Bryson Furnishings in store, you have no right to cancel.

However, if you have placed your order over the phone, or via email, you have you have the right to cancel within 7 days of ordering, with the exception of bespoke orders made exclusively to your requirements. This includes certain sofas, beds, headboards, mattresses and bedroom furniture.

If you wish to cancel, you should do so in writing. Please send it to Ken or Nichola Bryson (Partners)  –   Bryson Furnishings, 5 Harbour Road, Inverness, IV1 1SY.

Alternatively, email us at info@brysonfurnishings.co.uk  We do not accept cancellations over the telephone. This once again must be done within 7 days.

4. Returns.

You have the right to return goods to us at any time up to 14 days after the day of delivery or collection, except for bespoke orders / ex-display items, unless they are not as described, not fit for purpose, faulty or damaged. If you regard items to be “not fit for purpose”, you must provide evidence why this is the case. Ex-display items may have some imperfections.

All items MUST BE IN ORIGINAL UNDAMAGED AND UNOPENED PACKAGING.

Flat packed furniture

Flat packed furniture cannot be returned if they have been opened or partly assembled.

Should any parts within the pack be damaged or missing, Bryson Furnishings will replace them.

Mattresses

Due to hygiene reasons, mattresses CANNOT  be returned unless still in the SEALED ORIGINAL UNOPENED packaging. Or if faulty.

We do not accept mattresses back if the original packaging has been opened and taped back up again.

If the mattress is found to be faulty then a replacement will be offered by our supplier.

NO REFUND will be offered in this case since we are offering to replace it and resolve the problem.

Mattress warranty covers manufacturing faults. NOT CUSTOMER MISUSE.

Please note that there is a very slight chance your mattress may sink slightly.  This is perfectly normal. It is classed as natural wear.  IT IS NOT REGARDED AS FAULTY.

Any mattress bought from any other manufacturer will do the exactly the same.

5. Refunds.

If you qualify for a refund,  we will then refund any monies due within 30 days of receipt of returned goods.

6. Damaged / faulty goods.

At Bryson furnishings, we do our level best to make sure your items are in perfect condition when you receive them.

If however, you find all is not as it should be, you have 14 days from the date of delivery/collection in which to report any problems with us, ( missing parts / damaged parts).

Please do not attempt to fix any damaged items yourself. Unfortunately, we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer’s warranty. Give us a call, we will be more than happy to resolve the issue as quickly as we can.

7. Delivery.

Estimated Delivery costs

Inverness & Nairn  –  under £300 spend  –  £10. Over £300 spend  –  free.

Black Isle up to Conon Bridge  –  under £300 spend  –  £15. Over £300 spend  –  £5.

Auldearn area  –  under £300 spend  – £15. Over £300 spend  –  £5.

Dingwall, Alness, Maryburgh, Fortrose, Evanton  –  under £300 spend  –  £20. Over £300 spend  –  £10.

Invergordon, Cromarty and Tain area  – under £300 spend  –  £25. Over £300 spend  –  £15.

Dornoch, Lairg  –  £40.

Forres area  –  under £300 spend  –  £20. Over £300 spend  – £10.

Elgin, Grantown-on-Spey  –  under £300 spend  –  £25. Over £30 spend – £15.

Aviemore  – £35.

Kingussie, Newtonmore  – £40.

Drumnadrochit, lochend  –  under £300 spend  –  £20. Over £300 spend  –  £10.

For Augustus  –  £35.

The exact delivery cost will be agreed with yourself before any sale is finalised.

Delivery options

ESTIMATED DELIVERY TIMES SHOWN ON YOUR INVOICE ARE FOR GUIDANCE ONLY AND ARE APPROXIMATE TIME FRAMES, ANY DELAYS FROM OUR SUPPLIERS  OR WEATHER  CONDITIONS ARE OUTWITH OUR CONTROL.

Option 1  –  Standard delivery service.

This is a one person delivery. DELIVERY TO THE DOOR ONLY. (KERBSIDE ONLY), ASSISTANCE REQUIRED FROM CUSTOMER AT DELIVERY ADDRESS.

Option 2  –  Two-person delivery service.

This is a two person delivery to the room of your choice.

Surcharge of £25 APPROX in addition to our standard delivery charges.

Option 3  –  Two-person delivery service including installation and packaging removal. 

This is a two person delivery which includes full installation of your new product with all packaging taken away.

Surcharge of £40 APPROX in addition to our standard delivery charges.

The exact delivery cost will be agreed with yourself before any sale is finalised. 

8. Build costs.

There are a huge variety of items that we sell.  We offer a build service for anything you buy.  There is a charge for this service.

Some customers prefer to build their flat-packed items themselves, so, therefore,  we only offer this service if you want it!

Build prices can vary from one style of furniture to the next.   For example, there may be a lot more work involved in the making of a 4 door wardrobe to a 2 door wardrobe, and a 3 drawer chest to a 6 drawer 1 door chest.  The prices shown below are therefore only a rough guide.

Exact build prices for the furniture you have chosen will be agreed at the time of sale.

Small Items

Bedside cabinets/console tables,  £10 each.

Medium items.

3 Drawer chest / TV units/coffee tables,   £15 each.

Large items. 

Large drawer chests/bed frames / small sideboards, £20 each.

Extra large items.

2 Door wardrobes/sideboards, £ 30.

XX-Large items.

3 or 4 door wardrobes / large display cabinets/dining sets,  £40.

Reduced delivery charges apply if build service is requested.

9. Warranty / Guarantee.

Sofas  – 12-month guarantee.

Mattresses  – 12-month guarantee. Some have additional warranty please ask

Flat packed furniture  – 12-month guarantee.

Bespoke bedroom furniture  – 12-month guarantee.

Other Furniture – 12 Month guarantee

The guarantee offered is only for manufacturer faults and DOES NOT cover misuse and general wear and tear by the customer.

All our furniture is sold for DOMESTIC USE only unless otherwise stated.

10. Storage of furniture.

At the time of order we ask for a minimum of 50%, however, once your order arrives in stock with ourselves at the shop in Inverness, we will require full payment of the remaining balance.  We can store the items for you for a maximum of 2 weeks free of charge as long as the balance has been fully paid.

11. Complaints.

All complaints must be made in writing to:

Ken or Nichola Bryson (Partners)  –
Bryson Furnishings,
5 Harbour Road,
Inverness, IV1 1SY

Or by email. Our email address for any customer queries is, info@brysonfurnishings.co.uk

Any issues will be dealt with in a fair and honest way.

Amended April 2018.